Your privacy is our priority 12bet. This document clearly explains what data we collect, how it is used, and your rights as a member under the Personal Data Protection Act (PDPA) Malaysia 2010.
How 12bet safeguards the privacy and personal data of every member in Malaysia
All data transmitted between your device and 12bet's servers is secured with 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other major Malaysian financial institutions. Your data is never sent in plain text.
12bet only collects data that is strictly necessary to provide our services. We do not collect more than what is needed — this "data minimisation" principle ensures your data footprint with us is kept as small as possible.
Your personal data has never been and will never be sold, rented, or traded to any third party for marketing or any other commercial purpose. This is an absolute commitment by 12bet that has never been compromised.
All of 12bet's data management practices are in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We have a dedicated Data Protection Officer (DPO) appointed to ensure ongoing adherence to applicable legislation.
We are transparent about what data we collect and the purposes for which it is used. There is no hidden or behind-the-scenes use of your data — every purpose is explicitly stated in this policy.
As a 12bet member, you have the right to access, correct, delete, and restrict the processing of your personal data. You also have the right to withdraw consent at any time. Requests may be submitted through our customer support.
This Privacy Policy is issued by 12bet ("we", "the Company") and applies to all users who access or use our platform at https://12bet-bangla.net, including all registered members and website visitors.
We understand that privacy is more than a legal obligation — it is a trust you place in us every time you share personal information. We take that trust seriously. This policy is written in plain language because we want you to genuinely understand what happens with your data, not simply have another lengthy document that nobody reads.
By using the platform 12bet, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for assistance with account closure.
Legal Basis: This Privacy Policy is drafted in compliance with the Personal Data Protection Act (PDPA) Malaysia 2010 (Act 709) and internationally recognised data protection principles.
12bet collects various categories of data depending on how you interact with our platform. The table below outlines the main categories of data collected:
| Data Category | Example Information | Obligation |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Required |
| Contact Data | Email address, Malaysian phone number, mailing address | Required |
| Account Data | Username, password (encrypted), personal preferences | Required |
| Financial Data | Transaction history, payment methods (TnG, GrabPay, DuitNow, etc.) | Required |
| Gaming Data | Betting history, wins/losses, game preferences | Automatic |
| Technical Data | IP address, browser type, operating system, session duration | Automatic |
| Communication Data | Records of customer support interactions and feedback | Voluntary |
Important Note: 12bet does not collect your credit card numbers or online banking passwords. All payments are processed through licensed, secure third-party payment gateways (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks).
Your personal data is collected through several key channels:
When you use the 12bet platform, our systems automatically record technical information such as your IP address, browser type and version, device operating system, pages visited, time and duration of each session, and interaction patterns on the platform. This data is used solely for security purposes, technical troubleshooting, and platform improvement.
In certain cases, 12bet may receive data from licensed third-party identity verification service providers, primarily during the KYC process to verify the authenticity of the identification documents you submit.
12bet uses your personal data for specific, legitimate, and transparent purposes. We do not use your data for unrelated purposes without obtaining additional consent from you. The primary purposes for data use are as follows:
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting our support team.
12bet does not sell or trade your personal data. However, under limited and controlled circumstances, we may share data with the following trusted third parties:
Technical service providers who assist us in operating the platform — including cloud computing providers, fraud detection systems, and payment gateway providers (e.g. Touch 'n Go, GrabPay, DuitNow) — may process your data on our behalf. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.
12bet may disclose your personal data to Malaysian government authorities, courts, or regulatory bodies when required to do so by law or a valid court order. In such circumstances, we will notify you in advance where permitted by law.
In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred to the successor entity. In such circumstances, you will be notified in advance and the option to delete your account will be made available.
Our Commitment: In all data sharing arrangements, 12bet shares only the minimum data necessary and ensures that recipients maintain security measures equivalent to our own standards.
12bet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take comprehensive security measures, no system is entirely foolproof. In the event of a data security incident that affects your rights, 12bet is committed to notifying you within the timeframe required under Malaysia's PDPA.
The 12bet platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage. The following are the types of cookies we use:
Interactive demo only. To manage actual cookies, please access the cookie settings within your 12bet account.
You may configure your browser to reject all cookies or to alert you when cookies are being sent. Please note, however, that blocking necessary cookies may affect the functionality of the 12bet platform.
In certain operational circumstances, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, 12bet ensures that all transfers are protected by safeguards equivalent to or exceeding the standards required under Malaysia's PDPA 2010.
Safeguards applied to cross-border data transfers include the use of approved standard contractual clauses, binding data processing agreements, and an assessment of the adequacy of data protection in the recipient jurisdiction prior to any transfer.
12bet retains your personal data only for as long as it is needed for the original purpose of collection, or as required by applicable law. The general retention schedule is as follows:
When data is no longer required, it will be securely deleted or anonymised in accordance with established procedures.
As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction. Inaccurate data will be updated promptly.
You may request the deletion of your personal data under certain circumstances, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@12bet-bangla.net or via the 12bet customer support Live Chat. We are committed to responding to all requests within 14 business days.
12bet services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that a minor's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated.
Parents or guardians who suspect their child has registered an account with 12bet are encouraged to contact us immediately at support@12bet-bangla.net so that prompt action can be taken.
The 12bet platform may from time to time contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices of other websites and encourage you to read the privacy policy of every website you visit.
12bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever this Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised.
For material amendments that significantly affect how we process your personal data, 12bet will provide clear advance notice — either via email to your registered address or through a prominent notice on the platform — at least 30 days before the changes take effect.
We recommend reviewing this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
This document is effective from 1 January 2026. Previous versions are no longer applicable. Any disputes relating to this Privacy Policy will be resolved in accordance with applicable Malaysian law.
Register with confidence — your data is protected under Malaysia's PDPA. A trusted online casino platform with over 500,000 Malaysian members.